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Top Frequently Asked Questions

How do I install my Kaspersky software?

How do I resolve a "Code activation procedure failed 1:12037" error?

How do I resolve a "Code activation procedure failed 1:12002" error?

How do I resolve a "Product activation error. Database date is later than the license expiration date" error?

What does "The license is not compatible with the product" mean?

What are the vulnerabilities that are detected by the 2009 software?
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Step 1: Select the product you are using:

What if I don't know what product I am using?

To find the name of your Kaspersky software installation:

Hover your mouse over the K icon on the system tray or double left click the icon open and read the product name in the blue bar at the top of the box.

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How do I find out what version I am using?

To find the full version number of your software installation:

In 2009 products click once on the Kaspersky K icon in the right side of the taskbar. Click once on Support in the lower left-hand corner and look under Application Info.

In version 7 products click once on the Kaspersky K icon in the right side of the taskbar. Click once on Support and look under Application Info.

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Get answers to your questions about the newest versions of our security products. Check out the Top FAQs section on this page for the latest information on upgrading, installing or renewing your software.


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If you are having an issue updating with Version 6.0, please see this article for more details:

End of support for home products Version 6.0