Kaspersky Lab America’s support will be closed in observance of Thanksgiving holiday on November 26th, 2009.
Support will be available on Friday, November 27th from 8am to 6pm EST and will resume normal business hours the following Monday.
Regards,
Kaspersky Lab America's Team
Personalized, Proactive and Dedicated Technical Support
Kaspersky Premium Support provides enterprise customers with personalized, proactive support from senior technical support engineers. Our trusted security support engineers offer in-depth product knowledge for expedited resolution of support and service issues and prevention of potential issues before they occur. As a Premium Support customer, you benefit from 24x7 access to phone and online support, proactive threat notifications, enhanced online resources and tools, and other enhancement options to proactively protect your network.
Kaspersky premium support offerings enhance your network security:
Kaspersky offers multiple levels of premium support. Choose the level that is best for your organization's security needs.
| Services | Inclusive (w/product) |
Premium Support Basic |
Premium Support Silver* |
Premium Support Gold* |
|---|---|---|---|---|
Web Support (24/7) |
• |
• |
• |
• |
Phone Support |
8AM - 9PM |
(24/7) |
(24/7) |
(24/7) |
Knowledge Base |
• |
• |
• |
• |
On Site Support |
|
Fee Based |
Fee Based |
Fee Based |
Online Case Management |
• |
• |
• |
• |
Software Updates/Upgrades |
• |
• |
• |
• |
Proactive Notifications |
|
• |
• |
• |
Escalation Fast Path |
|
|
• |
• |
Dedicated Support Engineer |
|
|
• |
• |
Dedicated Technical Account Management |
|
|
|
• |
Business Reviews |
|
|
• |
• |
Annual Asset Survey |
|
|
|
• |
On Site Network Discovery and Analysis |
|
|
• |
• |
Emergency On-site Assistance |
Fee based |
Fee based |
Fee based |
• |
Customizable Classroom Training |
Fee based |
Fee based |
Fee based |
Fee based |
*Must purchase Premium Support Basic in order to be eligible for Premium Support Silver and Premium Support Gold.
For more information, contact us.